Privacy policy

Last updated: November 2026.

This policy explains how Inprocam S.A.S. (INNOCAM brand) handles the personal data you give us through this website, under Colombian data protection law (Ley 1581 de 2012 and Decreto 1377 de 2013, now part of Decreto 1074 de 2015).

1. Who is responsible for your data

Company: Inprocam S.A.S. (INNOCAM)
Address: Carrera 15A # 153 – 195 of 903, Pereira, Risaralda, Colombia
Email: inprocam@innocam.com.co
Phone / WhatsApp: +57 319 219 2251

2. What data we collect

Contact form: first name, last name, job title, company, email, phone, location and the details of your request.
Call booking (Calendly): name, email, company, phone and the time you pick.
WhatsApp, email or phone: the data you share in that conversation.
Browsing: the site uses technical cookies to remember your language (pll_language and inn_lang). We do not use advertising cookies. Calendly and the videos may use their own technical cookies.

We do not ask for sensitive data or data from minors.

3. What we use your data for

To answer your request and prepare proposals or quotes.
To book and hold calls with our engineers.
To follow up on your request.
To keep a record of the requests we receive.
To send you information about our services, only if you agree. You can ask us to stop at any time.

4. Your consent

By ticking the consent box in the form or booking a call, you allow Inprocam S.A.S. to handle your data as described here. You can withdraw your consent at any time by writing to inprocam@innocam.com.co.

5. Who we share your data with

We never sell or rent your data. To run the site we use service providers that handle data on our behalf: the website hosting (Latinoamérica Hosting, Colombia), email (Zoho), form email delivery (Resend), call booking (Calendly), and video calls and the copy of form requests (Google Meet and Google Sheets). Some of them store data outside Colombia, for example in the United States, with appropriate security measures. By giving your consent, you accept this transfer. We also share data when a competent authority requires it.

6. Your rights

You can:

Know, update and correct your data.
Ask for proof of the consent you gave us.
Ask how we have used your data.
Withdraw your consent or ask us to delete your data, unless the law or a contract requires us to keep it.
File a complaint with the Superintendencia de Industria y Comercio (SIC), the Colombian data protection authority, after first contacting us.
Access your data free of charge.

7. How to use your rights

Write to inprocam@innocam.com.co with the subject “Personal data”, including your name, ID number, what you are asking for and an email for our reply.

Questions: we reply within 10 business days. If we need more time, we will tell you, and it will not be more than 5 extra business days.
Requests to correct, update, delete or withdraw consent: we reply within 15 business days. If we need more time, we will tell you, and it will not be more than 8 extra business days.

8. How long we keep your data

We keep your data while we need it for your request and our business relationship, and for as long as accounting and legal rules require. After that, we delete or anonymize it.

9. Security

We use reasonable technical and organizational measures to protect your data from loss, misuse or unauthorized access, such as a secure connection (HTTPS) and restricted access to the information.

10. Changes to this policy

If we change this policy, we will publish the new version on this page with its update date. This policy applies from November 2026.